Average Reviews:
(More customer reviews)This is more a review of my experience with SecurityMan customer service, not this specific DVR. My model is the DVR-04.
I called today to order another power supply, and that's when I learned the DVR-04 had been discontinued. The person on the other end of the phone put me on hold to see if they had a power supply for it. After a couple minutes, he returned and said they'd have to look "in the warehouse" and call me back.
I asked two things; how long has this model been discontinued, and, how long until they'd get back to me after they check the warehouse?
Reasonable questions, right? Not so the answers:
I was informed the SecurityMan DVR-04 had been discontinued about a year ago, which means someone who bought one just about the time it was discontinued may very well not be able to get replacement parts after only one year. (And this is the *second* time in probably a year that my power supply has died.)
Granted, my unit is around 3 years or so old, but the point is that even someone who bought this model new just 12 months ago and has a problem with it, may have more of a problem than they may think! What's reasonable here? Should SecurityMan regard what they sell as simply disposable equipment, even if it fails only 365 days after purchase? I can get parts for my 6+ year old 52" Philips TV right now, but SecurityMan feels no obligation to stock parts even one year after discontinuance? (And this power supply seems to be unique, so you can't just pick one up anywhere.)
As to when they'd get back to me about the power supply, I was told "I don't know--no time frame". No time frame???? In other words, "Take a flying leap, my friend, we've moved on. Your problems with our old equipment mean nothing to us".
OK, everyone who thinks either one of these answers equates with even minimally acceptable customer service from SecurityMan, raise your hands!
Click Here to see more reviews about: SecurityMan 4 Channel Triplex Network DVR with 250GB USB Motion Detection (NDVR0400)
Product Description:
SecurityMan NDVR-04-200 is designed to satisfy video surveillance needs of small businesses and homes. It is relatively inexpensive and much less complex to operate than other expensive and complicated network DVRs. It performs clear and smooth digital video recording and allows user to monitor remotely over broadband line internet / network with fixed/static IP address. The recorded video files can also be easily backed up and saved to a portable USB Flash Drive for easy submission of evidence.
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