Average Reviews:
(More customer reviews)UPDATE June 1, 2009COP-USA finally made good by providing a replacement camera 2 months after the first request of an RMA.This camera works great.Such a shame the customer service is so poor.Below is the original review.
WORST EXPERIENCE EVER!I'll never purchase from Spytown (distributor) or COP-USA (manufacturer) ever again.I purchased COP-USA's PH35 door camera through Spytown.The camera was defective out of the box as the lens came apart at the wrong end and 7-8 pieces of the lens assembly fell out.
Spytown had no response to providing an RMA so I could return the camera.6 phone calls, 2 online RMA requests over a 1 week period, no response.
Since I wasn't having any luck with Spytown, I contacted COP-USA directly in hopes of exchanging it since the west coast office is just a few miles from my home.Big mistake!The operator/receptionist stonewalled me telling me I needed to work with my retailer.I asked if I could talk to a technician in hopes he could tell me how to put the lens back together.She connected me to a technician that agreed the lens came apart at the wrong end, and I could stop by to pick up a new lens.Just as he said that, the operator cut him off (apparently she was listening), and told me, "he has no idea what he's talking about and you need to work through your retailer".I can't even begin to describe her tone with me.The tech was a good guy, but the operator clinched my decision with that company.
I finally did get an RMA # from Spytown...coincidently it was 4 days after disputing the charges with my credit card company.I sent the camera back, it's been a month now since they've had it.No word yet from Spytown.I don't expect one.
The shame of this entire situation is that for about one minute, I had an opportunity to resolve the entire issue by driving 10 minutes to the manufacturer, meet with the tech, and exchange the lens.Just mind blowing.
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Video Peephole Door Camera w/ 1.7mm Lens SONY CCD
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